Thank you for shopping with The Doro Dojo. Please review our shipping policy and where we ship our products.

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1. Shipping Locations

At this time, we ship only within the Continental United States (lower 48 states).

We do not ship to:

• Alaska

• Hawaii

• U.S. territories

• International destinations

Orders placed with shipping addresses outside the Continental United States may be canceled and refunded at our discretion.

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2. Processing Time

Most products are custom-made or made to order. Processing times vary depending on:

• Product type

• Level of customization

• Order volume

Estimated processing times will be provided at checkout or communicated via email. Processing time does not include shipping transit time.

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3. Shipping Methods & Carriers

We ship using trusted third-party carriers such as:

• USPS

• UPS

• FedEx

Shipping method selection and costs are displayed at checkout.

Carrier selection may vary based on package size, weight, destination, and service availability.

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4. Shipping Rates

Shipping rates are calculated at checkout based on:

• Package size and weight

• Shipping destination

• Selected shipping method

All prices are listed in USD unless otherwise stated.

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5. Delivery Estimates

Delivery time estimates are provided by the carrier and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Natural disasters

• Service disruptions

• Incorrect or incomplete addresses provided by the customer

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6. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information when available.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

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7. Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses.

We are not responsible for:

• Delays or non-delivery due to incorrect addresses

• Packages marked as delivered by the carrier but not received

Additional shipping fees may apply for reshipment if an address is incorrect.

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8. Damaged or Lost Packages

If your order arrives damaged or appears to be lost:

• Contact us within 3 days of delivery or expected delivery

• Include photos of the damaged packaging and product, if applicable

We will work with the carrier to resolve the issue, but replacement or refund is not guaranteed until a carrier claim is completed.

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9. Shipping for Events & On-Site Services

For live or event-based engraving services:​

• Event-specific delivery and setup details will be agreed upon in writing

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10. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time.